CC:IPS Campaign 2: Recognition of Emergency Call Takers & Dispatchers

A shortage of PPE equipment across the globe impacted many communication centres from obtaining the correct safety equipment in the early stages of the COVID-19 outbreak. In some places this was compounded by the fact that Public Safety Communicators (PSCs) are not recognized as first responders or essential services in the job classification system, creating additional barriers to accessing PPE in a timely fashion or in the volume required.