All Resources

British APCO BHF Partnership Impact Report

25 July 2023 Document

BAPCO Journal July 2023 - MAIT Article

23 July 2023 Document

Cybersecurity Best Practices for Smart Cities

9 May 2023 Document

Communities creating "smart cities" often do this to achieve quality-of-life improvements and cost-savings through the digital transformation of infrastructure. This best practice document is the result of a collaborative effort from the United...

NG999 Roundtable 23 - All presentations

6 April 2023 Document

Airbus white paper

4 April 2023 Document

Traffic Light Protocol 2.0 User Guide

14 February 2023 Document

From the US Cybersecurity and Infrastructure Security Agency: Traffic Light Protocol (TLP) is a system of markings that designates the extent to which recipients may share potentially sensitive information. Though the protocol has been in use for...

112 Day Report 2023 European Emergency Number Association

14 February 2023 Document

With the publication of this document on 112 Day 2023, EENA intends to step back and reflect on the overall progresses in several aspects of emergency communications handling in the European Union, in light with legislation and technology...

CC:IPS Campaign 1: Establishing & Promoting a Non-Emergency Number

22 December 2022 Document

Non-emergency numbers, dedicated to provide information to the public during a crisis, have proven extremely useful during the COVID-19 pandemic. Countries where such numbers were already in use and well recognized before COVID-19, have been...

CC:IPS Campaign 2: Recognition of Emergency Call Takers & Dispatchers

22 December 2022 Document

A shortage of PPE equipment across the globe impacted many communication centres from obtaining the correct safety equipment in the early stages of the COVID-19 outbreak. In some places this was compounded by the fact that Public Safety...

CC:IPS Pledge - Use of Location Technology

22 December 2022 Document

CC:IPS members call on public authorities and emergency services globally to actively engage with Mobile Network Operators (MNOs) and smartphone Operating Systems providers in relation to the deployment of accurate handset-based caller...